Terms of Use of Eco Tree Removal Brisbane

Welcome to Eco Tree Removal Brisbane. By accessing our website, requesting a quote, or using our tree removal and tree care services, you agree to the following Terms of Use. Please read these terms carefully before using our website or engaging our services.

Use of Our Website

The information provided on this website is for general information purposes only. While we aim to keep the content accurate and up to date, we do not guarantee that all information on the website is complete, current, or free from errors.

You agree to use this website only for lawful purposes. You must not use the website in a way that may damage, interrupt, or interfere with its normal operation, or attempt to gain unauthorised access to any part of the website, server, or related systems.

Our Services

Eco Tree Removal Brisbane provides a range of tree care and property maintenance services across Brisbane, including tree removal, tree lopping, stump grinding, tree pruning and maintenance, tree mulching, palm tree removal and cleaning, land clearing, and emergency storm damage services.

When you engage our services, you agree to provide accurate and complete information about your property, access conditions, tree condition, service requirements, and any known risks or restrictions that may affect the work.

Quotes and Estimates

We may provide free, no-obligation quotes based on the information you provide or following an inspection of the work required. Quotes are prepared according to the visible scope of work, site access, tree size, tree condition, safety requirements, equipment needed, and other relevant factors.

A quote may change if the job requirements change, if additional work is requested, or if hidden risks or access issues are discovered before or during the job. Any additional charges will be discussed with you before extra work proceeds.

Bookings and Access

When booking our services, you must ensure that our team has safe and reasonable access to the work area. This may include access through gates, driveways, yards, shared property areas, or commercial sites.

You are responsible for advising us of any underground services, irrigation systems, electrical hazards, fragile structures, pets, tenants, neighbours, access limitations, or other site conditions that may affect the work.

Payment Terms

Payment is due upon completion of the work unless otherwise agreed in writing before the job begins. We may accept payment by cash, bank transfer, credit card, debit card, or other agreed payment methods.

If a card payment surcharge applies, this will be advised where relevant. Late or unpaid invoices may result in additional recovery costs, collection action, or refusal of future services.

Cancellations and Rescheduling

If you need to cancel or reschedule a booking, please provide as much notice as possible. We request at least 24 hours’ notice for cancellations or appointment changes.

If a booking is cancelled at short notice, if our team cannot access the site, or if the job cannot proceed due to information not being disclosed, a cancellation or call-out fee may apply.

Safety and Site Conditions

Tree work can involve safety risks, especially where large trees, heavy branches, storm damage, limited access, nearby buildings, fences, vehicles, powerlines, or unstable ground are involved. We take reasonable care to complete work safely and professionally.

We reserve the right to delay, reschedule, or refuse work if we believe conditions are unsafe, unsuitable, or outside the agreed scope of service.

Liability

We take reasonable precautions to protect your property while carrying out tree services. However, Eco Tree Removal Brisbane is not responsible for damage, delay, or loss caused by circumstances outside our reasonable control.

This may include severe weather, hidden defects, unstable trees, pre-existing property damage, underground services, inaccurate information provided by the customer, third-party interference, or natural events.

You are responsible for informing us of any known property risks, fragile areas, hidden structures, underground pipes, cables, irrigation systems, or other hazards before work begins.

Insurance

Eco Tree Removal Brisbane aims to operate with appropriate care and responsibility. Customers should maintain their own property insurance to cover risks associated with their property, trees, buildings, fences, landscaping, and outdoor areas.

If you have specific insurance requirements before work begins, please discuss them with us when requesting your quote or booking.

Emergency Tree Work

Emergency storm damage and hazardous tree services may involve urgent conditions where complete site information is not always available before work begins. We will take reasonable steps to manage risk and complete the work safely.

Emergency attendance, after-hours work, urgent call-outs, or hazardous access conditions may attract additional charges. These will be discussed where possible before work proceeds.

Website Content

The content on this website is provided for general guidance only. It should not be treated as professional arborist, engineering, legal, insurance, or building advice specific to your property.

We may update, remove, or change website content at any time without notice. We do not guarantee that the website will always be available, secure, or error-free.

Third-Party Links

Our website may contain links to external websites for user convenience. We are not responsible for the content, accuracy, privacy practices, security, or availability of any third-party websites.

Intellectual Property

All website content, including text, images, graphics, layout, branding, and other materials, is owned by or licensed to Eco Tree Removal Brisbane unless otherwise stated.

You must not copy, reproduce, distribute, modify, publish, or use our website content for commercial purposes without our written permission.

Privacy

Your use of our website and services may involve the collection of personal information. Please refer to our Privacy Policy for details about how we collect, use, store, and protect your information.

Changes to These Terms

We may update these Terms of Use from time to time to reflect changes in our services, business practices, website, or legal requirements. Any updated terms will be posted on this page.

Continued use of our website or services after changes are made means you accept the updated Terms of Use.

Governing Law

These Terms of Use are governed by the laws of Queensland, Australia. Any disputes relating to this website or our services will be handled in accordance with the applicable laws and courts of Queensland.

Contact Us

If you have any questions about these Terms of Use, our website, or our services, please contact us using the details below.

Eco Tree Removal Brisbane
Website: https://www.ecotreeremovalbrisbane.com.au/
Email: info@ecotreeremovalbrisbane.com.au
Address: 1/301 Coronation Dr, Milton QLD 4064, Australia
Phone: 07 3067 7102